I just bought an S23 ultra with a S21 ultra trade in "any condition" promotion and was able to get the -$800 discount when I check out the S23 ultra pre-order.
Today I got an email with the shipping label for the trade in phone but on it, it's saying the original estimate trade in value for my S21 ultra is $0!! Is this normal? Do they only p ut this and evaluate it when they recieve the phone? I don't wanna send it in only for it to be evaluated for $0.
Has anyone did a trade in and getting the same email?
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Yea, I contacted them and a rep told me not to worry, it's just as estimate and that the promotional trade in value will not change.
Hi, kindly contact our Online shopping team regarding the trade-in related query. They will check and help you accordingly.
Please visit the given link to contact our Online shopping team.
Same with mine. It shows trade-in value: $0. And it says no further action required.