Phone registered but not found on Samsung account

[RachaelB]

My Samsung account showed my registered old phone.  I now have a Galaxy S21+5G that I registered with Samsung several months ago.  But when I sign into my Samsung account, it does not recognize any registered any phones at all (I deleted the old J3 phone).  How can I get the Samsung account to recognize my registered phone?

[RedDogRabbit]

Is possible that you registered your device on the Samsung US website? 

Open the Samsung Members app & Click on Support. At the top you can Register your new device.

 

[Helenna]

Hi, I request you to please follow the steps in the given link and check.

https://www.samsung.com/ca/support/mobile-devices/set-up-and-manage-your-samsung-account/

If you face any problem after following the steps in the above link then I request you to please contact us on Live chat by using the below link.

https://www.samsung.com/ca/support/contact/

[candymarie]

I have a galaxy s20 that is registered. My old 210 was broken and it was never registered, why can't I see my galaxy s20 in my devices list?