Original topic:

QR scanner

(Topic created on: 02-15-2022 04:02 PM)
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Antsma
Beginner Level 2
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Galaxy S

I'm so so frustrated by the changes to the QR scanner functionality. On my Note 10+ I could scan a QR code from the lock screen using the camera's quick launch function, but on my S21FE this is completely broken.

I can only presume this is due to the latest version of Android/OneUI because when I scan a QR code I get prompted with a choice of "open" or "copy link". If I select "open", I get prompted to unlock my phone and then.. nothing. I have to then re-scan the QR code while the phone is unlocked so that the link actually opens.

Further, with how invasive QR codes are now thanks to COVID, it's infuriating that I can't choose a default response when scanning. This change is a massive step backwards in terms of the user experience.

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SamsungLaura
Moderator
Moderator
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Galaxy S

Hi @Antsma, thank you for bringing this issue to our attention. 

I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

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