receiving videos through email

[thebrez]

Good day all. I was wondering why I receive the same video twice on my s7 edge phone, or is it because it's from a Gmail to my Gmail address?. It happens when I open up my regular email through Samsung. 

[thebrez]

I did that before, and it did not work

[thebrez]

I'll just have to live with it, its not an urgent thing. Thank you

[thebrez]

Well so much for the Samsung email app. I've uninstalled it. Duplicate videos, duplicate "cc's". Nothing works as it should and tried everything, so using Gmail from now on.

[keagan]

Hi thebrez, Sorry for the inconvenience caused to you. I would have suggested you to uninstall and reinstall the app and reconfigure your mail. I respect your choice of choosing the application that you like. So please consider doing it when you like to switch to it back again.

[thebrez]

I guess there is no solution to this

[keagan]

Hi thebrez,

Have you tried uninstalling and installing the application and reconfiguring the mail? If not, please try and get back to us with the results.

[thebrez]

Yes, i did this before as you can see in my prevoius comments

[keagan]

Hi thebrez, Have you selected the "Personal (IMAP)" during the process of adding the account to Gmail? I suggest you to contact live chat support so that they can diagnose the issue and help you further using Remote management.

[thebrez]

Okay thanks