Original topic:

S pen decalibrated

(Topic created on: 08-02-2024 07:29 AM)
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fredD1997
Active Level 3
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Galaxy S
Hi so I have my samsung s24 ultra for about idk 3-4 months and i'm very satisfied with it, but I realised that my S pen has some problems with hitting some part of the screen correctly and I have no idea why, could it be that my S pen is decalibrated? I tried to reset the S pen multiple times but I have issues when I write something with it, I dont have a screen protector. It is very annoying...
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10 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi fredD1997,

Sorry to hear that your'e facing issues with your S Pen on your Galaxy S24 Ultra and appreciate your efforts in performing the necessary troubleshooting steps.

If the recognition sensitivity is decreased, raise the pen a little bit and use it. If the pointer appears on screen, but no touches are recognized or a great deal of pressure is required, the tip may need to be changed. 

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fredD1997
Active Level 3
Galaxy S
How do you change them ?
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Dborg24
Active Level 1
Galaxy S
Do you have a case on the phone with a magnet or mounting plate on it? That can effect the pen as well
fredD1997
Active Level 3
Galaxy S
Yeah now that you mention that, I do have a magsafe case on it
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Dborg24
Active Level 1
Galaxy S
Thatll do it weve had customers with this issue and it was the magnet interfering with the pen.
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fredD1997
Active Level 3
Galaxy S
Ohhh damnnn it was actually the problem but why then ?
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fredD1997
Active Level 3
Galaxy S
problem solved, I want to know Why it's doing that, is there also a magnet in the spen?
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Dborg24
Active Level 1
Galaxy S
The pen generates an electromagnetic field so it can be detected by the phone.
fredD1997
Active Level 3
Galaxy S
Got it well thank you