S10 Plus issues since recent software update

[Charmer]

I recently performed a software update on my S10 plus, after the update was complete I attempted to make a phone call, and the app wouldn't open. It kept saying Phone keeps stopping. So I contacted Samsung support. I was told to try a restart the first time and then soft restart by holding the power key and volume down. Next , I was told to start up in safe mode. I was also informed to try a factory reset. When I attempted to reset (factory) as directed, it would shut down. Settings would shut down and say Settings not working. Various of my phone commands and some apps are failing to work properly since this update.  Basically is has corrupted some apps and functionality. Same error message when I tried to use my phone to make a phone call. Oddly enough I was able to answer a call but unable to access the app to make an outbound call. After many attempts, and no success I simply downloaded a nrw phone app as I didn't want to perform a factory reset 🙃. Atleast now I can make calls again. I followed recommended update and now I have a phone that isn't working properly. 

Disappointed Samsung user 😞

[Cassidy]

Did you try to make a Wipe cache partition ?

When you got a major update, sometimes some files got corrupted so WE recommand you to make a Wipe Cache Partition after each major update. This does’nt affect any of your files but can improve your device’s performance and resolve many problems that could happen after a major update

https://r1.community.samsung.com/t5/others/wipe-cache-partition-for-all-devices-en-fr/m-p/3156063#M1...

Samsung Galaxy S10+

Turn off the device.

Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times to highlight ‘wipe cache partition’.

Press Power button to select.

Press the Volume down key until ‘yes’ is highlighted and press the Power button.

When the wipe cache partition is complete, “Reboot system now” is highlighted.

Press the Power key to restart the device.

[Charmer]

I did try to wipe the cache. Unfortunately it still didn't work.

[RedDogRabbit]

After an android version update, I always backup my phone with smart switch & factory reset. I've never had any problems using this approach.

Even after the monthly security patch updates I boot into recovery and wipe cache. 

[Charmer]

Thanks for the suggestion though. The only option provided by Samsung support after exhausting all other efforts was Factory reset.

[RedDogRabbit]

I don't wait to see if there's going to be any trouble. I factory reset out of habit. 

I'd recommend that you do the same. 

[Tallman]

I wonder does Charmer tried factory reset? Her issue could be fixed by factory reset.

[RedDogRabbit]

Exactly, I think that the problem is that she hasn't been given the proper instructions from samsung support on how to boot into recovery to factory reset. It's virtually impossible to actually break a Samsung phone unless there's a hardware issue. 

It sounds like her phone wasn't turned off when trying to get into recovery to factory reset. 

[Charmer]

I've never experienced an issue like this before. I did back everything up. The problem is my phone isn't responding to my commands. I attempt an action like reset and it won't reset the phone ( or make a call) it simply keeps shutting down. I've never been previous told to factory reset after a phone update until now when the phone is not functioning properly after the update.

[Cassidy]

Hello @charmer

Try the @CHMultimedia solution  : when you plug your device to your computer and use Smart Switch PC, have you tried clicking on the "Plus" button on the top left and selected the Emergency Recovery function ?

Don't ask me if it work, but i beleive in CHMultimedia answer