S20+ Display Issue

[scinex]

https://www.sammyfans.com/2022/07/12/samsung-is-repairing-galaxy-s20-line-on-display-issue-for-free-...

Great move by Samsung India. Personally, I don't see it as a cost or lost of revenue but rather the other way around. You are gaining more, both in trust and sales in the end. Be the trendsetter of the best customer service. 

@samsungMalaysia, care to follow?

#well done #samsungIndia 

[WinnieC]

I heard Samsung in US got offer 50% screen repair for some of their devices too. But I don't think Malaysia will have any priority especially for a product which is out of warranty.

S20 users in Malaysia batch are getting more and more with the screen issue yet Samsung just ignoring it. Lol.

[scinex]

If Samsung India could do it, then why SamMy can't, right?
Great customer service will result in more loyal customers. That will pay by itself in the long run....

[WinnieC]

Imagine 1 repair cost RM 800. Do you think Samsung will take the responsibility?
Do you think any company out there will think for their user more or their own benefit? Especially in Malaysia. Even a new 1-1 replacement for a new and under warranty device also they cannot do. In many countries, they do offer

[scinex]

Internal cost is less than that. In fact, Samsung made their own display, so internal to internal cost will be way lower, reasoning why SamIndia could do it. They have way more customers than Malaysia. 😉
It's not a matter of cost, it's a matter of whether they want to do it or not.

[AnjeRBJ73_2]

Population citizenship in every country not same thats why la

[AnjeRBJ73_2]

Try check the scheme insurance by the server . Warranty and extra warranty after we buy our gadget

[AnjeRBJ73_2]

Try to understand we cannot do the comparation with other country , they have their rules maybe not same goes to our country (Malaysia)

[scinex]

I guess you read my post wrongly. Don't you want Samsung to give a better service? Don't you think this is a positive suggestion instead?
SamIndia is doing the extra mile, by putting aside the out-of-warranty term. 😉 🙃
Read.My. Post. Again.

[AnjeRBJ73_2]

Sepanjang saya berada di Malaysia membeli product Samsung (smartphone) warranty tu ada . Habis warranty tiada jaminan lagi samada internal @ external
Jika atas kecuaian pengguna yang sengaja ter'rosakkan contoh paling ketara screen , saya ada pengalaman Samsung Galaxy s4 screen retak gara2 kecuaian saya jatuh atas jalan(parkinglot) retak seribu tapi still boleh guna , dan penggunaan yang terlalu kerap hingga banyak virus yang masuk dalam sistem sampai mainboard terbakar ,bagi mengelakkan kerosakan lain yang kita tidak nampak saya terus ke Samsung Centre yang berdekatan dan perkhidmatan yang disediakan betul2 memuaskan hati . Dalam satu gadget sahaja 3kali berlaku dan semua akibat kecuaian saya . Pasukan baikpulih akan siasat dahulu apa kerosakan2 yang sebenarnya dialami .Mereka ada menghubungi saya untuk terangkan butir2 kerosakan , kerana saya pernah terlibat di dalam industri elektrikal jadi saya faham . Tiada masalah bagi saya pada ketika itu membayar kos yang dikenakan walaupun warranty masih ada . Oleh sebab kes2 sebegini la pihak server melantik pihak kedua untuk backup keperluan semasa penggunaan . Lain orang lain cara mereka mengendali. Kali kedua Galaxy A1siri yang pertama. Update je software smartphone tak boleh buka kerana kesilapan saya tak klik backup untuk simpan data2 . Setiap kali update software adalah untuk ciri2 keselamatan . Pulangkan ke Samsung Centre Alhamdulillah dapat guna seperti biasa tanpa saya dikenakan cas. Pasukan baikpulih downgrade saya punya software pada Galaxy A1siri pertama saya tanpa saya dikenakan apa2 bayaran. Cerita dah lama sangat hahaha btw saya berpuas hati Samsung semakin maju dalam teknolojinya kerana setiap modelnya bersiri dan bersesuaian dengan harga patut yang mana pelanggan boleh pilih atas kemampuan masing2