I have been buying Samsung phone since S6 edge. I got S6 edge, S7 edge, and now S20+.
I loved the S20+, I treat like its my precious. Well it is was pricy, so its a given that it will be treated with the respect that it deserves.
Bought one of the expensive screen protectors and casing for it. Has been serving me very well.
Until 2 days ago, when that dreaded green line just appeared on my screen out of no where. I have never dropped my phone. Yet it just happened.
Seeing 1 line of my phone screen's wallpaper starts to change colour all of sudden, I panicked. Wasn't able to focus on my work for the day.
I rush to the nearest Samsung Service centre, but only to meet with despair.
"There is no alternative fix, you are going to have to change the whole screen. Including the battery, and it will cost you RM 980(USD 225) that is excluding the battery." That is what the service centre employee said.
I am extremely sadden, a flagship phone of 2020 only lasted for 2 years? A screen change would cost me the same amount as a cheaper phone? I thought Samsung has quality and reliability standards.
Clearly I was wrong.
I have learnt my lesson, this phone maybe the last Samsung phone I will ever purchase.
Only culprit I guess is not all products they manufacture are created equal I guess, since their QC over at Samsung Vietnam factory is a total cow dung. My S10+ Exynos was properly cool with normal uses, yet my dad's ex-S10, 2 other friends ex-S10+ had overheating devices. All were manufactured in Vietnam. Browsing FB, watching YouTube and the phone would heat up more than my unit. Lol. Which was why I conclude their QC ain't doing their job properly. My S22 Ultra is slightly warm with just typing in this Samsung Members app. 🤦♂️ Can't they just slap a huge proper cooling interface and calls it a job well done? Kept optimise optimise, put things that is just cukup makan. And when the scenario that is beyond its optimised capacity occured, oh throttle it.
Betul tuan saya setuju saya pun jadi macm tuan line hijau timbul di layar baru 2 thn pakai s20 plus ... memang nie yang terakhir saya pakai gajet samsung
This is moderator from Samsung Members Community.
Thank you for feedback in Samsung Members. We truly regret with the experiences you had with your device, Samsung Galaxy S20+.
We seek your kind understanding that we could have to maintain the consistency in applying the warranty terms at https://www.samsung.com/my/ support/warranty. For product that is outside of warranty periods, costs may incurred for any service request at our Authorized Service Centre.
Hence, we're regret to inform that we're unable to provide discount and/or FOC on the repair costs.
As a token of appreciation of you being our valuable customer and ardent user of Samsung products, we would like to offer you a special gifts.
Please check your private message box (Inbox).
Thank you for your support and stay safe.
I'm starting to feel like the mobile phones only work normally as long as the warranty exist. I expect this type of reliability problem to only appear on cheaper phones but to appear even in flagship phones.
Just goes to show that Samsung 's built quality, and reliability has dropped significantly, even if its an expensive flagship phone.
Regardless, I will take this as a lesson.
Don't buy flagship phone for its not worth the price anymore.
For Samsung, unless you improved your built quality, quality control, and mobile phone reliability.
Your "valuable customers and Ardent users" numbers will start to dwindle down.
You will start valuable customers turn from an ardent Samsung user to "was" an ardent Samsung user.
I pray this won't happened in the future.
I also have the same problem here today with my S20+ like the rest of the users - the dreaded green line only after 1.5 years of use.
Had to spent close to RM 1k (USD 230) to replace the screen. Feels like a knife thru the heart.
Clearly this is a quality issue on Samsung side. And it does not appear that Samsung is doing enough to address the problem.
If you value repeat customers for your future products, you need to do better.