I have been buying Samsung phone since S6 edge. I got S6 edge, S7 edge, and now S20+. I loved the S20+, I treat like its my precious. Well it is was pricy, so its a given that it will be treated with the respect that it deserves. Bought one of the expensive screen protectors and casing for it. Has been serving me very well.
Until 2 days ago, when that dreaded green line just appeared on my screen out of no where. I have never dropped my phone. Yet it just happened. Seeing 1 line of my phone screen's wallpaper starts to change colour all of sudden, I panicked. Wasn't able to focus on my work for the day. I rush to the nearest Samsung Service centre, but only to meet with despair.
"There is no alternative fix, you are going to have to change the whole screen. Including the battery, and it will cost you RM 980(USD 225) that is excluding the battery." That is what the service centre employee said.
I am extremely sadden, a flagship phone of 2020 only lasted for 2 years? A screen change would cost me the same amount as a cheaper phone? I thought Samsung has quality and reliability standards. Clearly I was wrong. I have learnt my lesson, this phone maybe the last Samsung phone I will ever purchase.
I'm having this issues since April it's 18 months Contract n finished on April 2022. Following week green line appeard . Now it's 5 lines including white, green and pink. Really disappointed with Samsung. Please help
I perfectly understand what you are going through, it's really frustrating at times using your phone only to see that obnoxious green/white line on your screen. Unfortunately, as consumers our only option is to replace which might cost us as much as a mid range phone.
We should take this as lesson then, that it is apparent that some flagship phones have dropped in reliability. Not all of them, but we are just the unlucky few that have them.
