Hello po any tips para maiwasan ang pink and freen lines, so far updated UI version and I have s20+ bts limited edition the only issie is fingerprint loss after the update.
Maybe wait for the next update and hopefully that addresses the fingerprint issue? And in the meantime, please report to CS or via the error report in this app.
Hello should I be scared? Hehe I'm kinda nervous knowing the news around about green line issue on s20+, so far I dont have it on my unit. Now the question is should I be worried if there's a new update?
The best person to ask is our fellow community member @butete since I know he personally experienced it and got it resolved. He used to have an S20 until he upgraded. I think he mentioned certain manufacturing dates na usually nakaka encounter nung issue?
Thanks for reaching out to us as we value your comments and Samsung is committed to providing the best possible mobile experience to our customers.
In response to your inquiry, please ensure the following in order to optimize your device's security with Biometrics Fingerprint features.
1) Samsung device is up-to-date with the latest Software updates.
Settings > About Phone > Software Updates > Download, if available > Install > Follow On-Screen Instructions.
2) Remove a fingerprint from your Samsung Device.
Step 1. From Settings, tap Biometrics and security, and then tap Fingerprints.
Step 2. Next, enter your security credentials and then tap the fingerprint you want to delete.
Step 3. Tap Remove and then tap Remove again to confirm.
3) Set up and use the Fingerprint sensor.
Step 1. Navigate toSettings, tap Biometrics and security, and then tapFingerprints.
Step 2. Enter your lock screen credentials. If you do not have a screen lock set up, you may be prompted to create one at this point. When you're ready, read the information, and then tapContinue.
Step 3. Use the on-screen prompts to register your fingerprint. When registering your fingerprint, make sure to fully cover the fingerprint sensor with your finger to prevent strong light from entering the fingerprint sensor. When you're finished, tapDone.
Step 4. Next, make sure that theswitchnext to Fingerprint unlock is turned on.
To unlock your phone using your finger, tap the screen or press thePowerkey orSidekey. Then, place the registered finger on the fingerprint scanner, wherever it's located. The phone will automatically unlock, if it recognizes your fingerprint.
4) Add Fingerprints.
It may be more natural to use a different fingerprint to unlock your phone if you're holding it in another hand, or orientation. Thankfully, you can add multiple fingerprints so you can unlock your phone however you hold it.
Step 1. From Settings, tap Biometrics and security, and then tap Fingerprints.
Step 2. Enter your secure screen lock credentials and then tap Add fingerprint.
Step 3. Follow the on-screen prompts to add the fingerprint, and then tap Done.
5) You may submit an error through Samsung Members apps.
Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.
Step 2.Tap OK on agreement popup for sending system log data.
