Resolved! Solved

Original topic:

S20 ULTRA Camera Failed Warning

(Topic created on: 03-09-2022 01:11 PM)
2656 Views
JeffinJoseph
Active Level 1
Options
Galaxy S
Hi guys does anyone else's camera crashes after the update?

1 Solution


Accepted Solutions
Solution
Brantley
Moderator
Moderator
Options
Galaxy S

Hi, If the issue still not resolved, We suggest you to examine the device with a service technician. Please find your nearest Samsung service location with the given link.https://www.samsung.com/ca/support/service-center/

View solution in context

12 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Nope, but open the Camera ,go to it's Settings (Gear Icon ) Top Left Settings & Reset the camera & Reboot.

If that doesn't work ,go to Settings > Apps &Scroll down to the camera > Storage &Clear BOTH Cache and Data for the camera & Reboot.

One of these steps should solve the problem .

Virgil93
Beginner Level 4
Galaxy S

I've done that,  and none of this started after the update

0 Likes
RedDogRabbit
Expert Level 5
Galaxy S

Are you saying that you have a problem with the Camera or not? 

0 Likes
JeffinJoseph
Active Level 1
Galaxy S
I did all that still it crashes
RedDogRabbit
Expert Level 5
Galaxy S

Try going to the Samsung Members app & Click on the "Get Help" & Diagnostics, then run the Diagnostics for the Camera & see if you get any errors. 

Brantley
Moderator
Moderator
Options
Galaxy S

Hi JeffinJoseph, we suggest you to try steps given by Reddograbbit and keep us posted. Thank you Reddograbbit.

JeffinJoseph
Active Level 1
Galaxy S
When I did the diagnostic it shows action required for front and rear cameras.
But when I clear cache it works till I close my camera app.
0 Likes
RedDogRabbit
Expert Level 5
Galaxy S

Either backup your device with Smart Switch & Factory Reset, or visit a Samsung Service center. 

Solution
Brantley
Moderator
Moderator
Options
Galaxy S

Hi, If the issue still not resolved, We suggest you to examine the device with a service technician. Please find your nearest Samsung service location with the given link.https://www.samsung.com/ca/support/service-center/