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Original topic:

S21 FE

(Topic created on: 03-10-2023 05:45 PM)
Active Level 1
Galaxy S
Recent update doesn't support the wallpaper font color pallete on my S21 FE device,seems samsung now downgrading devices that was meant for eligible updates.
1 Comment
Galaxy S

Hello bisilici,

It seems that you've encountered missing wallpaper font color palettes after an update on your beloved Samsung Galaxy S21 FE device, and we apologize for the inconvenience it caused you.

If it happens on my device, I'll get frustrated too, expecting my device to perform better after an update, but as it turns out, it came up short. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

To pinpoint the root cause of the issue, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.