S21 super charger malfunction

[Bing]

Every few mins it restarts charging. Like 1 second turn off then on again. Cable charging works fine.

Using otterbox 30w Gan charger. Works fine with s20 super charging.

Bought another otterbox same model, same issue.

[RedDogRabbit]

If only Samsung shipped chargers with the S21 series.. Oh yeah, it's for "environmental reasons" 🙄

Samsung's happy to let other companies impact the environment lol 😂 

[Georgine]

Hi, could you please remove the phone case and check if it works fine or not.

[Bing]

I use phone without case

[Georgine]

Hi, Is there any physical damage on the cable, please try the S21 charger with another phone and see if it works.

[Bing]

No. It's since day 1. The charger with other phone works fine. I had it for 30 days now. Can I get replacement or it's repair only?

[Georgine]

Hi, I suggest you to reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options.

www.samsung.com/ca/livechat. We are available 24/7. 

[Cassidy]

Hi @Bing
Here is the charge possibilities for a S21 :
BATTERYTypeLi-Ion 4000 mAh, non-removableCharging
Fast charging 25W
USB Power Delivery 3.0
Fast Qi/PMA wireless charging 15W
Reverse wireless charging 4.5W
So your problem is the charger himself because it's a 30 watts and S21 does'nt support it.. if following informations are exact
Technicals informations here : https://m.gsmarena.com/samsung_galaxy_s21_5g-10626.php

[Bing]

Then why are carriers selling these chargers?

[Cassidy]

Ask them