cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

S21+ super fast charging not working after software update

(Topic created on: 08-05-2022 10:10 AM)
519 Views
E_m
Active Level 1
Options
Galaxy S
Hi! Recently had a software update and I noticed that super fast charging and fast charging is not working on my phone though it is enabled. Tried the charger to another galaxy phone and fast charging works perfectly fine. Also checked the charging port for any dirt but it's clean, also powercycled the phone. Is it possible that the software update is the cause? Thank you!
0 Likes
11 Comments
Khaled75
Expert Level 5
Galaxy S
Try plugging it to another fast charger.
0 Likes
E_m
Active Level 1
Galaxy S
Not working either
0 Likes
Khaled75
Expert Level 5
Galaxy S
Try going into Safe mode.
0 Likes
E_m
Active Level 1
Galaxy S
Not working too. Last resort is factory reset, I think?
0 Likes
Khaled75
Expert Level 5
Galaxy S
Try wipe cache partition.
E_m
Active Level 1
Galaxy S
Thanks! Will try it then.
0 Likes
aejnaaaaimr
Active Level 3
Galaxy S
Hi. Can I ask how to perform that cache partition?
0 Likes
Solution
Khaled75
Expert Level 5
Galaxy S
To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or charger (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.
E_m
Active Level 1
Galaxy S
It worked! Thanks a lot! 🙂