Original topic:

S21 Ultra Dual whatsapp version 2.21.21.17 DOES NOT WORK!

(Topic created on: 11-02-2021 09:31 AM)
Jazzmint90
Active Level 1
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Galaxy S

Updates as of 4th Nov 2021

Samsung recommended this solution that worked

  1. setup the secure folder, it will appear in the home screen 
  2. sign in to your play store and make sure you use the same account that you back up your dual whatsapp account with
  3. install WhatsApp by clicking the + button and sign in, get it verified 
  4. Restore your backup successfully from the Google drive
  5. Go ahead and select "lock automatically when phone restarts" under settings if you do not want to key in pin every time you want to access whatsapp through the secure folder

cons: since it is a secure folder, it couldn't access to your image gallery, if you want to send any photos, got to do it from gallery, share through the secure folder icon 

receiving photos shouldn't be a problem now 

For those folks who still pin hope on dual what's app to be able to use on S21 Ultra, their customer service claimed to wait for the next patch update which is unknown when it would be out. maybe we need to wait until 2022? 😛

 

Old Post:

Hi Samsung,

Its a big disappointment that an old S8+ with the same version of Dual Whatsapp (2.21.21.17) worked seamlessly

No problem at all with sending and receiving photos, or restoring data even from local or google backup

Having us to pay such a hefty price for this top notch phone, you could not even provide an immediate solution to dual whatsapp on S21 Ultra, saw some of your diplomatic replied that a solution would be released soon, How soon is soon? end of next year 2022?

How about you include this flaw when advertising for S21 Ultra, so user will be not be choosing this model if they are user of dual function?

Regards,

Annoyed new S21Ultra user

 

8 Comments
Reshsu
Active Level 6
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Galaxy S
Until now no solve
0 Likes
khetawan
Active Level 1
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Galaxy S
Duffy HIV if supposed vivid
0 Likes
Jazzmint90
Active Level 1
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Galaxy S

Updates as of 4th Nov 2021

Samsung recommended this solution that worked

  1. setup the secure folder, it will appear in the home screen 
  2. sign in to your play store and make sure you use the same account that you back up your dual whatsapp account with
  3. install WhatsApp by clicking the + button and sign in, get it verified 
  4. Restore your backup successfully from the Google drive
  5. Go ahead and select "lock automatically when phone restarts" under settings if you do not want to key in pin every time you want to access whatsapp through the secure folder

cons: since it is a secure folder, it couldn't access to your image gallery, if you want to send any photos, got to do it from gallery, share through the secure folder icon 

receiving photos shouldn't be a problem now 

For those folks who still pin hope on dual what's app to be able to use on S21 Ultra, their customer service claimed to wait for the next patch update which is unknown when it would be out. maybe we need to wait until 2022? 😛

0 Likes
Reshsu
Active Level 6
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Galaxy S
This is answers Screenshot_20211102-114117_Samsung Members.jpg
Reshsu
Active Level 6
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Galaxy S
More then 1 months
Jazzmint90
Active Level 1
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Galaxy S

Extremely disappointed with Samsung, no response, no solutions. Who would want to spend so much money on a phone that cannot use dual WhatsApp, sending photos still need to access from my files etc, cannot even receive photos, its a joke!

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vyan1105
Active Level 7
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Galaxy S
Err.. i can feel u both anger here 😂
But i think u guys might need understand this.

Samsung device itself has no issues.
It's software caused this issue,

Android is having many different types of apps from different developers. WHATSAPP itself also having issues, some more it's 3rd party apps not under samsung control. It's a bit not fair to judge s21 ultra is useless or samsung is not helping.

For exmaple, you let a foreign live in ur house and the ppl always renovate (update), causing you need to adjust others room even whole building. The renovation is done by owner or the 3rd party ?

If you using s21ultra is not because you want dual whatsapp ONLY right..

Samsung did respond to you, but u think it is useless jek 😂 doesnt mean they didnt work on it.
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Reshsu
Active Level 6
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Galaxy S
No need use secure folder after update 12 android all dual apps ok
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