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Original topic:

S21 ultra green line issue

(Topic created on: 07-20-2024 03:15 AM)
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KenshinG
Active Level 2
Options
Galaxy S
I requested assistance from samsung as my s21 ultra suddenly got green line, it was never dropped nor played with e games, casual call and browse only. Given it outside warranty samsung never covered the repairs so i pulled it out from service center. Im thinking of inquiring DTI if this is covered by consumer protection and if all samsung users with greenline issue can file a complaint for lemon devices. I hope collectively people file complaint on DTI to protect consumer from this
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6 Comments
butete
Expert Level 5
Galaxy S
thats our right as consumers
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SagaOtaku
Active Level 10
Galaxy S
After you update the phone ? It got green line
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BongL
Active Level 1
Galaxy S
I also have the same problem on my Samsung 21 Ultra, which started last March of this year. I have learned that this Green Line issue has become common after Samsung pushed a software update ealier this year. I am also considering to file a complaint at DTI since Samsung is not willing to repair my phone for free, even though the fault was theirs.
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MaVe000
Beginner Level 4
Galaxy S
Hello, just got a green line also while browsing. I was wondering if we can file a mass complaint for this issue? I really think that it's unfair to put the blame on the users because this is definitely a factory defect. And replacing the lcd is expensive.
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Jasjagadesh
Beginner Level 2
Galaxy S

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Jasjagadesh
Beginner Level 2
Galaxy S

Dear support team I have go through all comments all are recently happening this issue to all why. What is solution given to customer? I have not seen any posts . Can you help me to advise 

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