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09-16-2021 09:36 PM in
Galaxy SAdding second sim and not losing messages attached from 2nd sim,
I have a S21 with a sim, and a S9+ with a sim. I want to migrate my S9+ to the S21 2nd sim slot. I do not want to lose the message history attached to my S9+ phone. I use Messages by Google LLC on both handsets. Can this be done without losing messages. I don't mind backing up old phone and restore messages to new phone. Both handsets are setup and running as is, so I do not want to make wholesale changes to both, or either if possible
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09-17-2021 12:26 PM in
Galaxy SHi @labroy74, you can use the Smart Switch app to transfer text messages between devices.
https://www.samsung.com/au/getstarted/setup/transfer-from-your-android-phone/
Please note the S21 is dual SIM with 1 physical SIM slot and 1 e-SIM. If you would like to move your S9+ SIM to your S21 and already have 1 physical SIM card inside the S21, I suggest getting in contact with your provider for assistance in setting up the e-SIM.
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07-07-2022 02:50 PM in
Galaxy S- Mark as New
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07-08-2022 01:45 PM in
Galaxy SHey @laine79,
Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/