Original topic:

S21FE yellow line after patch update

(Topic created on: 02-08-2024 02:49 PM)
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FilixTan003
Beginner Level 2
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Galaxy S

Hi guys, i truly need help. As reference above, my screen become defect out of the sudden.

This is the link that I've made report previously, but on the wrong zone.

https://us.community.samsung.com/t5/Galaxy-S21/My-S21fFE-got-yellow-line-after-patch-update/m-p/2803...

4 Comments
MOD_2
Moderator
Moderator
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Galaxy S

Good day! FilixTan003


We understand you're facing issues on display.
We encourage you to walk in to your nearby service center,
our technicians will be more than happy to serve you.

Before you walk in, we encourage you to book appointment first
before you attend to our service center.

https://www.samsung.com/my/support/mobile-devices/book-an-appointment/

 

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FilixTan003
Beginner Level 2
Galaxy S

Good day Sir/ Madam,

I would like to ask, if i would to walk in and let the technicians diagnose the problem, who should bear the cost? 

Clearly, for my experineces, you guys would say that i should bear the examination fees and repairing cost right? 

Since this is the defect after your patch update, it wouldnt be fair for me to bear any cost of you to restore my phone into a well functioning status right?

I wouldnt accpet the solution of simply asking me to walk in and let the diagnose the problem without the assurance of you Samsung will bear all the costs and repair it into a proper phone for me to use.

*this case is not close and im still waiting for the proper answer.

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twini
Beginner Level 3
Galaxy S
Yess...i have same problem.🥲🥲🥲🥲 i ask phone service..its so expensive to fix it..mine s21Fe.
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FilixTan003
Beginner Level 2
Galaxy S

IKR, they are gonna tell us this is our hardware defect. But yet, i didnt drop my phone nor get it contact with any water. I strongly suggest you to make a complain if yours are the same as mine.