Original topic:

S22 Ultra - In PC, when saving tags to photos, shows error message

(Topic created on: 06-09-2022 11:04 AM)
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corporatei
Active Level 3
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Galaxy S

Using Windows 10, when writing tags to the photos taken with the Galaxy S22 Ultra, an error message shows: 

Error:  0x88982F52:  There is too much metadata to be written to the bitmap.

Some photos don't have this problem, some photos do.  Photos that likely show this problem may contain vegetation and are taken outdoors.

corporatei_1-1654750706037.png

 

 

corporatei_0-1654750616808.png

Please note that this problem existed since the Galaxy Note 10+ too.  Since then, this has not been fixed.

https://r1.community.samsung.com/t5/galaxy-note/windows-10-error-code-0x88982f52-when-applying-tags-...

The GPS Location is turned on when taking photos.

Example of problem image:  https://www.dropbox.com/s/1gycbls2bycybgk/20220723_183344.jpg?dl=0

https://www.dropbox.com/s/xsxr7wmbm1z70y2/20220723_182837.jpg?dl=0

https://www.dropbox.com/s/tpvr005z9n20r6g/20220723_183348.jpg?dl=0

 

11 Comments
corporatei
Active Level 3
Galaxy S

Reference chat 59222950

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Axton
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Galaxy S

Hi, did you try on Different PC/laptop?

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corporatei
Active Level 3
Galaxy S

all computers have the same problem.  Cannot write tags because of this error message.  it has been like this since 2020 with Samsuing Note 10+.  The technical support said they will escalate this concern and contact me within 48 hours...which I hope they will?

 

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Axton
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Galaxy S

Hi, just to confirm, did you try that PC which has different OS like Windows 8, Windows 11?

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corporatei
Active Level 3
Galaxy S

Hi there,

All my computers are on Windows 10.  There is no Windows 8, and no Windows 11.

 

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corporatei
Active Level 3
Galaxy S
Yes this was my post and still had not been fixed
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Helenna
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Galaxy S

Hi, if possible, please try it on other Operating system to check if it is an issue with Windows 10 only or not.

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corporatei
Active Level 3
Galaxy S
Hi there i don't know where I can find another computer with a windows 10 or 11m
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