Hi , We sincerely apologize for the inconvenience caused to you.
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
Viewing your Direct messages Inbox from your device.
1. On the Members app go to the Community tab.
2. Click on your profile picture and username.
3. Click on Direct message.