Original topic:

S22 ultra

(Topic created on: 05-18-2025 09:40 AM)
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Amiinmaxamud
Beginner Level 2
Options
Galaxy S
  • When i update latest vertion android 15 my phone is not working or camera failed plz help problem i will try Clear cache and restart still problem is there plz to fix problems comes last update.
3 Comments
jimmySun88
Beginner Level 2
Galaxy S
You can try using the restore to the original setup, or go to the Samsung store to ask for help.
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Galaxy S
Is your camera working in other apps like Facebook, whatsapp, Instagram? Etc
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Amiinmaxamud,

We're sorry to hear you're experiencing issues with your camera following the recent update to Android 15. We understand how important your camera is and want to help get this resolved as quickly as possible.

Here are a few steps you can try:

Force Stop and Clear Camera App Data: Go to Settings > Apps > Camera. Tap Force stop. Tap Storage > Clear cache and Clear data. Reopen the Camera app and test again.

Wipe Cache Partition:

  • Power off the phone

  • Press and hold Volume Up + Power until the Samsung logo appears

  • Use the volume keys to select Wipe cache partition, then confirm with the Power button

  • Select Reboot system now

Safe Mode Test:

  • Press and hold Power > Tap and hold Power off > Tap Safe mode

  • Try using the camera in Safe Mode. If it works, a third-party app may be interfering

Submit an Error Report: Open the Samsung Members app > Support > Send feedback > Error reports > Camera Attach a log right after the issue occurs. This will help our engineers investigate further

If the problem persists after these steps, we recommend backing up your data and performing a factory reset as a last resort.

https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/

Thank you.

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