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05-18-2025 09:40 AM in
Galaxy S- When i update latest vertion android 15 my phone is not working or camera failed plz help problem i will try Clear cache and restart still problem is there plz to fix problems comes last update.
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05-18-2025 02:21 PM in
Galaxy S- Mark as New
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05-18-2025 03:23 PM in
Galaxy S
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05-20-2025 08:00 AM in
Galaxy SHi Amiinmaxamud,
We're sorry to hear you're experiencing issues with your camera following the recent update to Android 15. We understand how important your camera is and want to help get this resolved as quickly as possible.
Here are a few steps you can try:
Force Stop and Clear Camera App Data: Go to Settings > Apps > Camera. Tap Force stop. Tap Storage > Clear cache and Clear data. Reopen the Camera app and test again.
Wipe Cache Partition:
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Power off the phone
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Press and hold Volume Up + Power until the Samsung logo appears
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Use the volume keys to select Wipe cache partition, then confirm with the Power button
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Select Reboot system now
Safe Mode Test:
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Press and hold Power > Tap and hold Power off > Tap Safe mode
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Try using the camera in Safe Mode. If it works, a third-party app may be interfering
Submit an Error Report: Open the Samsung Members app > Support > Send feedback > Error reports > Camera Attach a log right after the issue occurs. This will help our engineers investigate further
If the problem persists after these steps, we recommend backing up your data and performing a factory reset as a last resort.
https://www.samsung.com/ca/support/mobile-devices/back-up-and-restore-data-on-your-galaxy-phone/
https://www.samsung.com/ca/support/mobile-devices/reset-your-samsung-galaxy/
Thank you.
