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09-23-2024 09:37 PM (Last edited 09-23-2024 09:57 PM ) in
Galaxy S- Mark as New
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09-25-2024 01:42 PM in
Galaxy SHi Allos,
This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
Thank you!
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10-28-2024 08:58 AM in
Galaxy SHi Nantakkumar,
May I know the outcome for this issue. My S22+ face the exact problem after a software update, and when taken to a samsung shop, they told me it is not under warranty and i was expected to pay the full screen replacement cost. May I know how are we liable for an issue that is not cause by us? I had checked forums and found that this screen is causing problems across the whole world since 2023, mostly due to software update, and Samsung Singapore is now denying responsibility?
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09-25-2024 10:15 PM in
Galaxy S- Mark as New
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09-25-2024 10:34 PM in
Galaxy SI'll update if there any positive news from Samsung Member team but I'm not expecting much
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09-25-2024 10:54 PM in
Galaxy SSamsung has to own up to its own quality failure!
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09-26-2024 05:44 PM (Last edited 09-26-2024 05:50 PM ) in
Galaxy SDefinitely made me think twice about future purchases based on their unreliable device quality and customer service
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09-29-2024 11:25 PM (Last edited 09-29-2024 11:27 PM ) in
Galaxy SIf anyone manage to get free screen replacement recently, do mention it.
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10-28-2024 04:14 PM in
Galaxy Si have 2 sets of Samsung S21+ facing the same issue immediately after i was prompted software update.
Samsung deny responsibility and I need to pay SGD450 for each repair since warranty has expired.
Now i am worry whether I should do software update for my other 2 Samsung S23 Ultra .
Samsung management team, if you are reading this. You are losing another customer today if this is how you treat your loyal customer.
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11-09-2024 12:29 PM in
Galaxy SIt is a surprise to me - i was watching the line gradually appear in 2 seconds it become a solid line 😂