Original topic:

S23 Sudden Shutdown

(Topic created on: 11-23-2024 06:51 PM)
115 Views
EdLKW
Active Level 1
Options
Galaxy S
Hi, I just encounter an issues when I'm taking photo. And the phone just suddenly shutdown by itself. 
I had using the s23 Ultra for a year and a half. Almost 2 year. This is the second time I had encounter this after update to the OneUI 6.1 ( or the latest version that is available at the moment). 

Does anyone encounter the same issues recently ? 
And troubleshooting tips ? 

I didn't enable auto restart. I just use my phone normally. 
The first time it restart. It manage to detect said my phone restart unexpectedly, and send a log. But this time, is just shut down completely. I have to plug to powerbank and turn it on. When It auto turn off, I try to turn it on but it didn't work. 
4 Comments
scinex
Expert Level 5
Galaxy S
What is the battery percentage at that time?
0 Likes
EdLKW
Active Level 1
Galaxy S
Is 80%. But when I plug with powerbank. It show 69%..
Within 5 min after I plug with powerbank
0 Likes
Galaxy S
Battery issue
0 Likes
MOD_02
Moderator
Moderator
Options
Galaxy S

Dear EdLKW,

Greetings from Samsung Community!

Rest assured, we heard your enquiries.
This is moderator from Samsung Community.
We would love to assist you further, please check your private message.

Have a nice day ahead!

Warm Regards,
Samsung Community