EdLKW
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11-23-2024 06:51 PM in
Galaxy S
Hi, I just encounter an issues when I'm taking photo. And the phone just suddenly shutdown by itself.
I had using the s23 Ultra for a year and a half. Almost 2 year. This is the second time I had encounter this after update to the OneUI 6.1 ( or the latest version that is available at the moment).
Does anyone encounter the same issues recently ?
And troubleshooting tips ?
I didn't enable auto restart. I just use my phone normally.
The first time it restart. It manage to detect said my phone restart unexpectedly, and send a log. But this time, is just shut down completely. I have to plug to powerbank and turn it on. When It auto turn off, I try to turn it on but it didn't work.
4 Comments
scinex
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11-23-2024 07:35 PM in
Galaxy S
What is the battery percentage at that time?
EdLKW
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11-23-2024 07:36 PM in
Galaxy S
Is 80%. But when I plug with powerbank. It show 69%..
Within 5 min after I plug with powerbank
Within 5 min after I plug with powerbank
azzad_al_photog
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11-24-2024 05:00 AM in
Galaxy S
Battery issue

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11-27-2024 05:44 PM in
Galaxy SDear EdLKW,
Greetings from Samsung Community!
Rest assured, we heard your enquiries.
This is moderator from Samsung Community.
We would love to assist you further, please check your private message.
Have a nice day ahead!
Warm Regards,
Samsung Community
