Original topic:

S23 ultra vid chat problems

(Topic created on: 06-22-2024 09:57 AM)
124 Views
chanchiho
Active Level 1
Options
Galaxy S
Hi. 
After the 2024 update. My selfie cam and vid works via samung cam app. However, only sound works on the chat apps such as zoom , Google meet, and teams. Please advise. I used my old s9 plus and it works. Not the s23 ultra. I did try all the samsung community previous advise. Please fix ASAP. 
10 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Did you check the permissions for the Microphone? 

chanchiho
Active Level 1
Galaxy S
Yes audio works via zoom . No video. I have seen this problem discussed. I think the update messed up the cam communication with apps. As I did same vid chat with my s9 plus no problem.
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Day_Walker
Active Level 8
Galaxy S
So did you check video permissions then? Also do you need to select the camera / can you (if disabled not greyed out) in the specific apps having said issue?
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chanchiho
Active Level 1
Galaxy S
I tried and check other apps permitting conditions all good. Please fix this in s23 ultra. If not I will trade this s23 ultra in for s25 ultra or get an Chinese brand.
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Day_Walker
Active Level 8
Galaxy S
Possible its an issue with the developers app?
Try clearing each apps cache close and relaunch to test. Also, check if pending updates are needed if none uninstall, restart, and re-download.

Should you get a solution or find one herein this thread that's posted, please share.

Good luck
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chanchiho
Active Level 1
Galaxy S
I tries viber and telegram . They both work. Whatsapp google meets Microsoft team. No go just black screen in selfie lense, vid in front lenses work. Samsung cam app selfie is good.
chanchiho
Active Level 1
Galaxy S
I just tried the web version chrome google meets. That works. Then downgraded the google meets app. That works. The updated google meets on s23 ultra app. No go.
Day_Walker
Active Level 8
Galaxy S
Good troubleshooting! Curious if Google services needs to be updated on your phone? Presuming that's required to get Google Meet app that's updated to work correctly?
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi chanchiho, we apologize for the buggy experience. We appreciate your efforts in performing all the necessary troubleshooting steps.

As the webversion is working fine, there may be issue with the app itself. Maybe try uninstall, reinstall the app and check again if it works for you.

Thank you.

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