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Original topic:

S23 ultra

(Topic created on: 03-28-2023 01:23 AM)
mrsgomez
Active Level 1
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Galaxy S
Anyone here experienced sudden light up on s23 ultra even if you are not touchinh it and no notification? 
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6 Comments
TeamGalaxyDD
Moderator
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Galaxy S

Hey mrsgomez,

Could you perhaps have turned on Lift to wake for you S23 Ultra? Use the Lift to wake feature on your Galaxy phone (samsung.com)

Please check your settings if this feature is enabled, it may be causing it.

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mrsgomez
Active Level 1
Galaxy S
Its disable
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mrsgomez
Active Level 1
Galaxy S
I checked it and it disable
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TeamGalaxyDD
Moderator
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Galaxy S

Please try Rene's suggestion and see if turning of Edge lighting will fix this issue for you! 

Just search for "Edge lighting" on your app drawer :)

TeamGalaxyRene
Moderator
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Galaxy S

Hello mrsgomez,

Thanks for reaching out to us here in order to find out what's behind your Samsung Galaxy S23 Ultra's sudden light up even you are not touching it and no notification.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 

In addition to TeamGalaxyDD's reply, you may check if has something to do with the Edge lighting and or third-party app you have installed.

Edge lighting allows you to use the entire edge of your display as a notification light, giving you the freedom to easily see when you have a new notification, without having to open your phone. With Edge lighting you can change the style and color of the notification as well as controlling which apps use the feature.

Change which app notifications use Edge Lighting.

Edge lighting allows you to control which app notifications will appear as normal and which will light up the edge of your screen. You can choose to have all apps use Edge lighting or only use the feature for certain apps.

Step 1. Open the Edge lighting settings.

Step 2. Tap Manage notifications.

Step 3. Tap All available apps to use Edge lighting for all your app notifications.

Step 4. If you would prefer to control which apps use Edge lighting, tap each app you want to use Edge lighting for.

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

 

 

dennisdls
Active Level 6
Galaxy S
Have not experienced it on my device. Do you have a video you can share with us of what happened?
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