I have a Samsung S24 Ultra and I was wondering why the 5x-100x zoom is not functioning. It appears to have white screen as I put it on 5x zoom. What might be the problem?
Hi there, BrenDg! I understand how frustrating it can be when the zoom feature isn’t working as expected. 😕 It might be helpful to run the Samsung Members Diagnostic tool to see if it points to any camera issues. Here's how you can do it:
1. Open Samsung Members 2. Go to Support 2. Select Phone Diagnostics
It’s a simple process, and it might help resolve the issue. Let me know how it goes!
Hi BrenDg, did the camera check produce any issues? Please screenshot the results and bring it to your closest Samsung Service Center for in-depth diagnosis and repair. You can find one close to you here: http://smsng.co/Contact-SM1
