S24 Ultra Camera Disaster!

[TheSherlock]

Ok Folks,

What's wrong with the S24 Ultra Camera?

The other day wanted to take a photo of an American Robin, which was flying (obviously)

And the camera was confused! Auto Changes between lenses made the photography impossible!

As an experience, Just go to your camera and try to wave your hand infront of it slowly and then try to remove your hand from the lenses!

You will see how crazy the camera lenses are switching between each other and make capturing photo impossible!

Funny enough testing the same experiment with my S22 Ultra, camera works just fine under any condition!

Such a shame and disappointment for the latest flagship! Literally downgraded from 2 years ago phone! 

Don't need you Apologize samsung, work on this annoying issue and fix the thing!

[Helenna]

Hi TheSherlock, we certainly understand your frustration and disappointment on this. Please try the below steps and check if it helps.

Open the Camera app > Go to Settings & Scroll down to "Reset Camera". 

Go to Settings > Apps and Search for the Camera & Click on it > Scroll down to Storage & Clear Both Cache & Data for the Camera & Reboot.

If your'e still facing the issue, we request you to generate an error report by following below steps:

Tap and hold on Samsung Members Icon and tap on Error report > select the category from the below > Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.

[RedDogRabbit]

Open the Camera Assistant & Toggle Off Automatic Camera Switching.

"obviously" the American Robin was flying?  Could have been taking a bath 😁

Anyway, see if that works for you.