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Original topic:

S24 Ultra Pre-order Delay

(Topic created on: 01-30-2024 06:27 PM)
285 Views
iLoveKoiThé
Active Level 1
Options
Galaxy S
UPDATE 5: FINALLY ARRIVED.

UPDATE 4: Of course, courier is out of time at 12:28 AM. Let's see how it goes tomorrow.

image



UPDATE 3: As of 9:10 PM, no sound from Consegnia. Guess it's as good as they're not coming tonight.

UPDATE 2: As of 5:49 PM. Still no calls, no text. Ano na?


UPDATE:
Received a text from Consegnia at 9am today. Checked the tracking site which confirms that it's out for delivery. Keeping my fingers crossed.


Back story:
Jan. 19 - pre-ordered the online exclusive color
Jan. 25 - Samsung handed the package to Consegnia with a get-by date of Jan. 29

Jan. 27, 8:25am - last update shown at Consegnia's tracking site. 

Jan. 31 - no news. 

Emailed Consegnia on Jan. 29 to follow up. Email bounced back as the email address does not exist. This is the email address on their website! Tried calling the number on the website as well, busy. Gave up.

Read on FB groups that they emailed a different address, copying DTI, and Consegnia replied with a delivery date. 

Waiting for miracle now.

#SamsungPH - this is not the first time you have had issues with your delivery partner. Why continue doing business with an entity that makes your customers suffer for years??? Do we need to involve DTI so you are forced to do something? Pre-order season is obviously the busiest you can get. Get a reliable courier!
24 Comments
Reinnaissance
Active Level 1
Galaxy S
Same. #SamsungPH doesnt mind the delivery schedule basta nai-out na end nila yung unit. Wala na silang pake kung makarating or hindi sa clients nila.. Crappy Pre-order
rommelperez
Active Level 1
Galaxy S
Same here, no new updates, I called customer service of samsung, they said they would call , me back. NEVER DID. 😭
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

Hi everyone,

Thanks for reaching out - we're aware of the pre-order delays and are doing our best to get everyone their devices as soon as we can. 

Right now, I can recommend two things:

1) Send us a message via Facebook/Twitter DMs containing the following details:
Name:
Order reference number:
Email address:
Phone number:

or 

2) Call #GALAXY (#425299) to reach out to our customer service team and follow up from there.

Thank you for your patience!

0 Likes
Ahkie
Active Level 3
Galaxy S

fb samsung.jpg 

ganyan po sa fb nyo. after makuha ng details, wala na. 😅

Jan 24 po ako nagchat sa fb messenger nyo.

CLuigi
Active Level 4
Galaxy S
They really have bad customer service. Kaya #2 na lang Samsung. If this continues #3 na lang yan.
0 Likes
rommelperez
Active Level 1
Galaxy S
Update, I got a call from customer service after I posted here, and they confirmed to me, to expect the delivery today 🤐 so let's see
iLoveKoiThé
Active Level 1
Galaxy S
Any update?
0 Likes
rommelperez
Active Level 1
Galaxy S
I still have not yet recieved it :(
0 Likes
RJ101
Active Level 3
Galaxy S
My case I've been calling them since Monday. Walang nangyayare puro escalation lang. Very frustrating!
0 Likes