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Original topic:

S24 Ultra Pre-order Delay

(Topic created on: 01-30-2024 04:43 PM)
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iLoveKoiThé
Active Level 1
Options
Galaxy S
UPDATE 5: FINALLY ARRIVED.

UPDATE 4: Of course, courier is out of time at 12:28 AM. Let's see how it goes tomorrow.

image



UPDATE 3: As of 9:10 PM, no sound from Consegnia. Guess it's as good as they're not coming tonight.

UPDATE 2: As of 5:49 PM. Still no calls, no text. Ano na?


UPDATE:
Received a text from Consegnia at 9am today. Checked the tracking site which confirms that it's out for delivery. Keeping my fingers crossed.


Back story:
Jan. 19 - pre-ordered the online exclusive color
Jan. 25 - Samsung handed the package to Consegnia with a get-by date of Jan. 29

Jan. 27, 8:25am - last update shown at Consegnia's tracking site. 

Jan. 31 - no news. 

Emailed Consegnia on Jan. 29 to follow up. Email bounced back as the email address does not exist. This is the email address on their website! Tried calling the number on the website as well, busy. Gave up.

Read on FB groups that they emailed a different address, copying DTI, and Consegnia replied with a delivery date. 

Waiting for miracle now.

#SamsungPH - this is not the first time you have had issues with your delivery partner. Why continue doing business with an entity that makes your customers suffer for years??? Do we need to involve DTI so you are forced to do something? Pre-order season is obviously the busiest you can get. Get a reliable courier!
悠米
Active Level 3
Galaxy S
Me too. I'm tired of calling. One agent even asked me "what update do I want?" What a question, its ridiculous 🙄😒😒
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RJ101
Active Level 3
Galaxy S
They gave me a cellphone number of consegnia, wala naman sumasagot. Grabe nakakaubos na ng patience 😔
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iLoveKoiThé
Active Level 1
Galaxy S
😔
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wayne126
Active Level 2
Galaxy S
Me too, I have same problem
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Ahkie
Active Level 3
Galaxy S

Same here. I've been waiting patiently, but when I read that others have already received their unit and checked the status of my order,  there's been no change (preparing order for 11 days already... really samsung?). I haven't even received an email after they acknowledge my order, so I'm getting worried about where the h3ck my order is. 😭

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AimeeBeryl
Active Level 1
Galaxy S
ditto i nessaged the chat and now preparing order pa rn daw...should be delivered tom so ewan ko nalang. anong unit inorder mo akin 1 tb exclusive color
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Purfume
Beginner Level 4
Galaxy S

Same same, wait for another day ulit.

Purfume_0-1706729743877.png

 

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wayne126
Active Level 2
Galaxy S

wayne126_0-1706752360791.png

 

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rommelperez
Active Level 1
Galaxy S
Still nothing 😭 got a text since I didn't get it yesterday, that it was supposed to be today, but still at 723pm nothing.
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Galaxy S
Great! Enjoy the device
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