Hello! Anyone else have the issue where super fast charging is not working after updating to One UI 7, even when using official Samsung chargers? When I plug it in, the phone says it is super fast charging, but it is not, and charging is slow. I bought a USB-C cable that shows the wattage used by the phone when charging; it shows between 1W and 8W. Before updating to One UI 7, the cable showed close to 40W with a 45W brick.
I played with the settings and restarted my phone multiple times. The only thing I didn't do was a factory reset. I'm trying to avoid that since I have a lot of apps and data on my phone; it would be a cumbersome process.
The update has been a huge mess. Battery draining issues, super fast charging issues. Recovery mode not working. I'm getting "PDP backup fail" message when trying to enter recovery mode. I guess I'll have to do a factory reset because I'm starting to lose patience with all the issues since updating to One UI 7 last week.
We completely understand your frustration regarding the update, and we're really sorry to hear it’s impacted your S24 Ultra.
You’ve already done some solid troubleshooting, and we understand your hesitation to perform a factory reset — especially with a device full of apps and data.
We’ll flag this issue with our internal teams. We recommend submitting an error report through the Samsung Members app (Support > Send feedback > Error reports). This helps our developers investigate further using real-time device logs.
Your feedback is genuinely appreciated, and we’ll continue to pass it along through the appropriate channels. Please don’t hesitate to reach out if you notice any changes or need further support.
I had to switch to a different charger if I recall and make sure my settings were on super fast charging. Now, my phone charges quite fast but it drains battery at a rate I have never seen on a cell phone before.
