S25 Order shows processing

[Ajaycarnet]

Hi community,

I pre ordered s25 ultra last month when the promotions were out and still waiting to receive the phone. On the order status it shows "processing".

How many days it take your new s25 ultra or other to arrive? I am curious to know if I am just unlucky or samsung pre order is just a gamble. 

[MichaelNZ4414]

My 1TB arrived on 5 Feb but hubby's 512GB only arrived this morning. Not sure if chasing them over the past 5 days helped. They told him it was packed 5 days ago but it is a different department to chase and gave him some form to fill 😮. Talk about jumping through hoops!

[Ajaycarnet]

Thanks for the comment.

Samsung Pre-ordering is still an issue even though they did this more than 4 times!

I hope they update my order status soon!!

[MichaelNZ4414]

I have had lots of problems for the past 3 years with the promo codes at Pre-order. Nothing is ever straight forward. Missed out on the $300 trade in boost, due to the promo code issue, luckily sold my S24 Ultra for more couple of days ago. Got a buyer for hubby's already once we got his going tonight.

[Samsung_Ruby]

Hi Ajay,

What is your order number? I can check with our online team if there has been any progression with your order?

[Ajaycarnet]

Thanks, Ruby,

I hope it's safe to share the order number : NZ250123-84489051

There is an update to order status now. It says "preparing order" better than "processing"

[avalanche_]

I have the same issue or similar. The status is still "receive payment", I ordered on Jan 28th....
I got a customer service ticket about 72 hours ago which did not move one bit.
I have no clue about the status after hours spent on customer service emails.

[Ajaycarnet]

I received a text message from Samsung apologizing for the delay on Friday, but there is no update on the estimated delivery 😑

[Ajaycarnet]

@Samsung_Ruby, could you get an update on this, please?

[Samsung_Ruby]

Hi, Sorry for the delay in replying but I've checked with our online team and they have told me estimated ship date is next week.

Let me know if there is anything else I can do to help!