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12-20-2020 05:56 PM in
Galaxy SHello there
I need some help please
when I got message telling me that my data in samsung cloud would be moved to one drive, I approved that but by mistake I refused the 10 g bonus...so they only transferred about 5 gigabyte of my actual files which more than that.....what is the solution for that? did I really lost like entire files?...did anyone face such a problem?...please someone help me here😥
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12-21-2020 12:39 PM in
Galaxy SHi Keagan
the limit of my samsung cloud storage as I remember was 15 gigabytes...but as you know the whole service is not available right now and they transferred only 5 gigabytes of my files to one drive account.
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12-21-2020 01:46 PM in
Galaxy SHi, Samsung Cloud is being decommissioned as we migrate to Microsoft OneDrive. Depending on your device, you will be able to sync directly to OneDrive and link their Samsung Account with their OneDrive account to better manage cloud storage. I suggest you please check the storage information in your OneDrive account.
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12-21-2020 03:24 PM in
Galaxy SHi, I know that all already but please I need help from you, I lost important files while migrating from samsung cloud to onedrive because I only got 5 gigabytes storage in one drive, so the rest files in my samsung cloud is lost
I need help please, sure you can do something to get back my files