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03-26-2020 04:13 AM in
Galaxy S- the notification sound is played,
- the badge on the Samsung Email icon updates,
- If you pull down the notification shade, you will see the email notification
- Notifcations are set to ON (all options),
- Samsung Email it's not being 'optimized',
- Adaptive notification are set to OFF,
- Samsung Email has not been out to aleep
Solved! Go to Solution.
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03-26-2020 05:37 PM (Last edited 03-26-2020 05:37 PM ) in
Galaxy SOpen Email App→ click 3 bars on top left→ click settings icon→ Notifications→ New emails
Enable Show as pop up
This will resolve your issue. Hope this help.
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03-26-2020 04:24 AM in
Galaxy SThis happened on my old S10+ and it also happens on my brand new S20+. It also happens on my wife's Galaxy S9 and my dad's Galaxy S8.
This happens in Android 9 and Android 10. This is not a caching issue. It is literally happening on 4 totally different phone models across 2 different operating system versions!
This is either a bug, or Samsung has specifically chosen to no longer display popup messages for new emails.

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03-26-2020 07:57 AM (Last edited 03-26-2020 09:01 AM ) in
Galaxy S- Mark as New
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03-26-2020 11:02 AM (Last edited 03-26-2020 11:08 AM ) in
Galaxy S- Mark as New
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03-26-2020 11:30 AM (Last edited 03-26-2020 11:31 AM ) in
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03-26-2020 11:09 AM (Last edited 03-26-2020 11:12 AM ) in
Galaxy S- Mark as New
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03-26-2020 11:20 AM (Last edited 03-26-2020 11:20 AM ) in
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03-26-2020 03:59 PM (Last edited 03-26-2020 03:59 PM ) in
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03-26-2020 05:37 PM (Last edited 03-26-2020 05:37 PM ) in
Galaxy SOpen Email App→ click 3 bars on top left→ click settings icon→ Notifications→ New emails
Enable Show as pop up
This will resolve your issue. Hope this help.
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03-26-2020 06:39 PM in
Galaxy SCan you show me a screenshot of a Samsung Email "normal" notification popup you've received, because after seeing this same behavior on 4 different phones across 2 different Android OS versions, I am basically of opinion that this is either a bug or a deliberate decision by Samsung.
Also, if you ARE able to get notifications, can you tell me what version of Samsung email you're on... I'm on version 6.1.11.6.
