Original topic:

Samsung galaxy fallout

(Topic created on: 04-01-2022 04:45 AM)
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rt1111
Beginner Level 2
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Galaxy S

Hello Samsung,

I'm a technical engineer in IT for the past 8 years. My music from internal storage got erased twice by Samsung. I see Samsung has given no response or have taken any ownership of this issue. This is happening in multiple countries. I need an answer to my problem otherwise no use me using this phone. I feel like Samsung is letting things go and not focussing on problems. I will follow up with all Samsung higher ups unless I get some solution. This is not an one time problem.

  • My music from internal storage keeps disappearing again and again and again.

https://r2.community.samsung.com/t5/Galaxy-S/Music-gone-from-internal-storage/td-p/5003190/page/5

Just to re-iterate the level of seriousness of this issue. My music tracks are 1 hour to 3 hours long customized in a Audio software with pitch tuned to certain frequencies. It's a treasure you cannot find anywhere unless I customize sound tracks the way I did before. So this is equal to money stolen from my bank account

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Brantley
Moderator
Moderator
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Galaxy S

Hi rt1111, we suggest you to perform safe mode. IN Safe Mode, your phone will not run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

To enter Safe Mode, please perform the following:

1.First, completely power off the phone.

2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.