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Original topic:

Samsung Galaxy S20+ screen issue

(Topic created on: 08-23-2021 01:17 AM)
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louiefaye
Active Level 3
Options
Galaxy S
I woke yesterday with my Galaxy S20+ (BTS edition) with qll white screen with some green yellowish tint lines that i guess was LCD issue. I have no idea why it happened when i was just using it fine yesternight.
I was about to go to samsung center to have it checked but i stumble with lots of the same issue on the net, yt and even samsung members app as i searched for the fix.
My phone is only a year old as I bought i on their release, July 1, 2020. And now it is august and it is a days/month late for the warranty. I saw posts that have the same scenario that happened on their galaxy phone and saw that it haven't addressed to yet but just needs to have LCD replacement which is costly without warranty. It is suspicious actually.

Also I stumble the same issue with my old Note9 having the same LCD issue when brightness is on mid settings or 50% and now only used 100% or lowest brightness. I thought it was just mine but seems like there are others too with same scenario.



I hope samsung can address this issue. I remember when i had note7 and it was downgraded to S7 due to battery issue. I am typing this using that S7. I am now very dissapointed with these phone issues when i am a fan.

14 Comments
Marblas
Active Level 3
Galaxy S
Yes samsung would always rexommend for LCD replacement or buy new one ;)
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Solution
SamsungRightCare
Community Manager
Options
Galaxy S

Hey there! I'm Sam, your friendly Samsung Customer Service guy. Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our friendly support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope this helps! Stay safe. 🙂

domz_shine
Beginner Level 3
Galaxy S

Hi Sam,

I would like to  seek for your help as I also have the same concern. Green and pink lines suddenly appeared last September 2023. I thought it would just vanish after restarting the phone. However, as time goes, the lines multiplied reaching to 20 lines. After checking on the internet, several users also experience the same. 

I have brought this to Samsung SM City Cebu however they told me that replacement will only be free if I purchase a new Samsung unit at least worth 20K. I perceive this to be a factory defect and repair should be at a minimal cost. Appreciate your guidance as well.

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Cherryann
Active Level 1
Galaxy S

Hi...Im having the same problem. happened to my s20 ultra just so sudden. what did you do next?

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louiefaye
Active Level 3
Galaxy S
I emailed samsung support and they advised me to go to samsung center, i did go to samsung center but they just said that it needs lcd replacement. However they cant say why it happened and since the warranty is late they wont fix it free. It just kind of suspicious why it happened without a damage and just after the warranty ends. They just told me to email samsung again.
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gieboy
Active Level 3
Galaxy S
I started having this issue when I installed the latest update.
louiefaye
Active Level 3
Galaxy S
I'm not sure with the update, it just happened when i woke up.. maybe i have auto update.. i just hope this will fixed soon..
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EmmanSerame
Active Level 2
Galaxy S
Same issue here, no choice kung hindi ipagawa, sayang ang pinambili sa flagship phone nang samsung
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