Original topic:

samsung galaxy s21 ultra issues

(Topic created on: 02-18-2021 05:39 AM)
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RAJPAL
Active Level 1
Options
Galaxy S
After the latest update on my galaxy s21 ultra front camera portrait mode stop working. 

And rear camera portrait also uses main 108 lens, end results are soft looking portrait photos 

it should use 3x telephoto lens to take portrait shots. Like apple does. 
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4 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Try clearing cache & data for the camera & reboot. See if that resolves the problem. 

If not, go to the Interactive tests on Samsung Members app & test the camera. If there's no issues from the test, you can try Booting into Recovery & wipe cache for the phone. You won't lose anything by wiping cache. 

keagan
Moderator
Moderator
Options
Galaxy S

Hi RAJPAL, Please try the resolution provided by RedDogRabbit and let us know if you need any further help.

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RAJPAL
Active Level 1
Galaxy S
Tried everything worked for 10 mins but again same error occurred
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RedDogRabbit
Expert Level 5
Galaxy S

Did you go to the Interactive tests on Samsung Members app & test the camera?