Bought my Samsung S22 Ultra last March 2022 (Pre-order)
Recently, I noticed a screen issue with my phone that can only be seen on certain angles. Wiping it with cloth will remove the "smudge" area however it comes back after a while. One thing I noticed is that the areas that has a "smudge" is where it is the hottest when I am using my phone (Not heavy user, just messaging apps)
Decided to use my warranty and have it replaced or checked.
First visit around 3rd week of February 2023:
They informed me that the overheating issue could be because of outdated apps.
Their Resolution: Backup files, factory reset the phone, and update all apps.
Result: Did not help at all, the phone is still overheating at light-moderate usage.
Second Visit (March 2, 2023):
Went back after 2 weeks, and the technician said it was just fingerprints on the screen (I do not use a screen protector). But I insisted that there is probably something wrong with it and I want it checked before the warranty expires.
Their Resolution: They will call me for updates.
Result: They called me in the afternoon if I can visit back and leave the phone with them so the technician can document it and undergo Waterproof testing.
Third Visit (March 3, 2023):
Went back in the morning, and they processed a repair ticket and called the "Head" technician.
Their Resolution: They will text or call me for further updates. Passed the waterproof testing.
Result: Called me back in the afternoon, when I went back to their cute office, they said that all the diagnostics were normal, and that they cannot do anything about it. They also said that "It does not affect the normal function of the phone"
First, they told me it was a software issue. I have never seen software cause such an issue unless they were trained on another planet for troubleshooting phones?? I have tried to be very understanding but this incident really goes beyond my limit of patience. I never rant or talk to somebody that way but I hope you understand where I am coming from. Paying a hefty amount of money for a flagship phone just to get bad after-service.
My warranty expires tomorrow so I guess any attempt to have this fixed will be an out-of-pocket expense. So I will just have to live with it since "it does not affect the normal function of the phone". I commend this "Engineer/head technician".
I will update this thread with their report as I asked them to give me a report to include specifically their remarks that it does not affect the normal function of the phone.
Cheers Samsung for the great "Service". You have been very helpful in wasting my time.
