I bought flip6. It's been about 10 days and I noticed it has dust under camera lens when under sunlight.
I contacted samsung they said they only replace within 48 hours. On arrival inside my room it looked ok. It's hard to notice such thing.
So they're asking me to return the unit for full refund but issue is my trade in. Or they can repair it but then it's a refurbished phone.
Is this the quality and support to expect for a $1700 phone?
Samsung store verified there's no damage to phone and it's a defect for dust to be inside camera lens but they said I bought from Samsung.ca so only they can replace.
We certainly understand your concern and apologize for the inconvenience caused to you.
We would like to inform you that the products Ineligible for Return: Open Box Items and Nonrefundable Fees and are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken (Open Box Products):
For all Open Box Products, service, delivery and installation fees are nonrefundable.
Please visit the link given below to know more about online shopping terms and conditions.
Please get the device examined by the nearest Samsung Authorized service center to fix it. You can visit the link given below to know the nearest Samsung Authorized service center.
