Original topic:

Samsung Pass - can't retrieve info

(Topic created on: 02-12-2023 09:15 PM)
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Kayiddy
Beginner Level 2
Options
Galaxy S
Hi, 
Recently samsung wallet was installed onto my S10. It previously didn't import the credit cards from samsung pay. I cleared cache and data and was able to pull the membership cards and add my credit card. 

Now the issue is that after I cleared the cache and data, all my notes and logins saved previously on Samsung pass has disappeared. I tried import data but it takes me to choose a folder to import the data
. I didn't save a copy of it .. 

Has anyone faced this issue with their samsung pass? Is there a solution to retrieve all the saved logins and notes that was saved on samsung pass before the clearing cache and data/after the update of samsung wallet? 
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2 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Only thing I can think of, if you backed up your device with Smart Switch, you may be able to restore Samsung Pass with Smart Switch. 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, have you backed up your data into Smart switch ?

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