Original topic:

Samsung Pass update signed me out and erased all passwords

(Topic created on: 12-05-2023 09:10 PM)
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brand11
Beginner Level 2
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Galaxy S

I have all of a sudden received a phone update, probably a samsung pass update with it that signed me out of my account on my S22+ and erased all passwords.. 

When I try to log in again I dont see any passwords.. I have used this account for years and had all my passwords from many years ago stored on it. 

Please help me solve this issue, im about to have a mental breakdown

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Helenna
Moderator
Moderator
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Galaxy S

Hi, If you’re experiencing issues logging into Samsung Pass after an update, try these steps:

1. Check for Updates: Ensure that both the Samsung Pass app and your device’s operating system are up to date.
2. Restart Device: Sometimes a simple restart can resolve login issues.
3. Clear App Cache/Data: Go to your device’s settings, find the Samsung Pass app, and clear its cache and data. This might require you to re-enter your information.
4. Password Reset:
If the issue persists, consider resetting your Samsung Pass password.
5. Contact Support:
Reach out to Samsung’s customer support for assistance. They can provide guidance tailored to your device and software version.

Remember to backup important data before performing any significant changes.

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