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08-27-2021 08:43 PM (Last edited 08-27-2021 09:19 PM ) in
Galaxy SI have experienced a flickering white/green screen with my Samsung S20 Ultra. I went to Samsung SM Megamall Branch last Aug. 21, 2021 to have it checked as this was also the advice of the Samsung Customer representative when I contacted them. It's been a week and I have not received any updates from them or any status about my phone. They said a case manager will call me within 3-5 days, but none of them reached out to me. I tried the 'call back request' via Samsung Members, but they always told me to just wait (no more other feedback). I saw some post here with the same condition and they got their phone fixed within 5 days FREE OF CHARGE (out warranty). Anyone here with the same experience and with the same Service Center branch (SM MEGAMALL)? Let's connect. Samsung must acknowledge this sudden glitch. They must know how very inconvenient this is for us.
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08-27-2021 09:42 PM in
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08-29-2021 07:35 AM in
Galaxy Swhat did you do?
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09-04-2021 09:27 PM in
Galaxy SFillup form to dispute thru samsung ceo
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09-17-2021 07:48 AM in
Galaxy SHello! May I ask if the issue repeated after you got your LCD replaced?
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09-17-2021 03:56 PM in
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07-01-2022 01:10 AM in
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08-27-2021 10:38 PM in
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09-04-2021 09:29 PM in
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08-28-2021 05:43 PM in
Galaxy SHi! I'm Sam, your friendly Samsung Customer Service guy.
Please give us a call via our toll-free hotlines:
MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7
LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)
LIVE CHAT SUPPORT: https://livechat.
In your case, please do relay all the necessary information as to what happened with your encounter with the SM Megamall service center, and the latest status regarding your device. Hope this helps, and that your device gets fixed soonest! Stay safe. God Bless. 🙏