samsung s21 ultra 5g overheat

[az3783]

any one had this problem? 

im doing a couple of minutes videocalls and my phone really heating up like really hot. 

 which is not normal i think..?

anytips?. 

[Rikashikichiri]

Nothing much we can do because higher-end spec phone like s21 ultra is using highest chip processor as possible and we know that high end processor produces very much heat. You can sometimes cooldown the phone by letting it rest a while

[az3783]

alright thanks

[Haffiman]

Sorry, but you are 'doomed'! My S9 started same, after a while screen will start turning 'GREEN', and phone goes into safe mode. Sendt it to Authorized Samsung service = estimated repair cost RM 1900!! Needed change of motherboard and LCD.

[az3783]

😢omg..is this problem under warranty?. that kinda sick tho, 1.9k 🙁😓 ..

[Haffiman]

Warranty depends on where you bought the device! In Malaysia 1 year, in some European countries up to 5 years due to consumer protection laws.

[az3783]

alright noted thx! 😊👍

[GideonJohn]

Im facing the same problem in the same device

[az3783]

ahh alright.. so any solution?.. 😢

[Haffiman]

Send unit to 'authorized' service center. Report to Samsung Customer Service, but by experience, not very helpful and professional (Malaysia)