Original topic:

Samsung Tech Service locations

(Topic created on: 07-30-2019 03:17 PM)
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Leonardob
Active Level 1
Options
Galaxy S
As Samsung is using third party for service locations. Have you anyone experience substandard service?
I went to a location in Calgary and it took 3 hours to re-install the software on my phone due to issues with the camera. They had re-installed the software at another location before but it never fixed the problem. 
After the three hours my phone would not connect to my Samsung account or Google account + my private folder content was gone. Before re-installing the software the guy clearly told me that no content or settings on the device will be affected. I left the store with no solution. 
I contacted Samsung and nothing from them yet. 
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6 Comments
TBone
Expert Level 1
Galaxy S
wow that su cks
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Galaxy S
I haven't ever had to take my smartphone to get repaired. There is a store in Northwest Calgary Beacon Hill called iFix. I checked them out and they do repair Samsung smartphones.
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Leonardob
Active Level 1
Galaxy S
exactly!!!!!
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Leonardob
Active Level 1
Galaxy S
The phone is under warranty so Samsung is responsible for providing service
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Galaxy S
We need a Samsung Experience Store in Calgary, like the one in Toronto. 😄😄😄
CHMultimedia
Expert Level 5
Galaxy S
If they take 3 hours to reflash your software, I'd blame their incompetency. I could've reflashed your phone's software under less than 30 mins without affecting your device's data