Original topic:

Samsung wallet not working

(Topic created on: 02-01-2024 09:17 AM)
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yyyyyuuuu
Active Level 1
Options
Galaxy S

image

Anyone know what to do with this. It's not letting me use the app because of this. 
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3 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I request you to please follow the below steps once and check again.

Here is the path:

Power the device off. Press and hold the Volume Up key and the Power key.

Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.

Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.

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yyyyyuuuu
Active Level 1
Galaxy S
I tried this already. It didn't work
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Samsung_Ben
Community Manager
Options
Galaxy S

Hi yyyyyuuuu, you can try these steps:

  1. Remove all of your biometrics (Fingerprint) and screen unlock options (PIN, Pattern, Password);
  2. Go to 'Settings', 'Apps', search for 'Samsung Pay', and clear the app cache;
  3. Restart your phone, then go to 'Samsung Pay' and follow the prompt to add a screen unlock option and biometrics.
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