Samsung wallet

[Deepen]

Hi there,

 I cant add my debit card on samsung wallet even i put the detail manually or automatically, it says , couldnot issue , try again,?

Does anyone has the same problem like mine, and the card is from commonwealth bank australia?

[mbckl]

Sometimes you may have to wait a day or two. Try again tomorrow

[SamsungClaudette]

Hey @ mbckl

Thank you for your suggestion.

Kind Regards,
SamsungClaudette

[Deepen]

Not yet its not working still, i got my new s23 ultra yesterday, and try to add it but not working till now,

[sharma2004]

I am facing the same issue, even after waiting for 2 days, same bank same country

[Deepen]

No brother, still the same

[JosephW123]

Did you fix it? same problem here

[Deepen]

No bro, its not working , it been almost a week

[SamsungClaudette]

Hey @Deepen

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette