Original topic:

Screen turn off

(Topic created on: 03-15-2025 11:40 AM)
55 Views
MdGalaxy
Active Level 1
Options
Galaxy S
Hi 
Why my S25U does screen turn black while recording WhatsApp audio?

2 Comments
randomnoob
Beginner Level 3
Galaxy S
the only thing i can think of is the annoying proximity sensor buggin' ya
0 Likes
Helenna
Moderator
Moderator
Options
Galaxy S

Hi MdGalaxy,

Regarding the issue with your Galaxy S25 Ultra, where the screen turns black while recording WhatsApp audio, this behavior may be related to the proximity sensor. This sensor is designed to prevent unintended touches when the phone is near your face, but it can sometimes activate during certain functions.

Here are a few troubleshooting steps to resolve this:

Check for Obstructions: Please ensure that the proximity sensor area (near the top of your screen) is clean and free from dust or smudges.

Update Software: Verify that your device and the WhatsApp application are updated to the latest versions. Updates often include bug fixes and performance improvements.

Test in Safe Mode: Restart your phone in Safe Mode to determine if a third-party app is causing the issue. If the problem doesn’t occur in Safe Mode, consider uninstalling any recently downloaded apps.

App Permissions and Settings: Make sure WhatsApp has all the required permissions enabled in your phone’s settings.

Thank you.

0 Likes