Resolved! Solved

Original topic:

secure folder

(Topic created on: 11-18-2020 06:34 PM)
janmatt
Active Level 4
Options
Galaxy S
How do I stop the secure folder from coming up every time I unlock my screen 
10 Comments
Solution
Halston
Moderator
Moderator
Options
Galaxy S

Hey janmatt,
Please perform the clear cache of the secure folder and check if it works.
Go to Settings> Apps> Select the Secure folder app> Storage> Clear cache.
Then reboot your device once.

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janmatt
Active Level 4
Options
Galaxy S
Thank you! The folder did not come up when I unlocked my screen. I appreciate your help.
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Halston
Moderator
Moderator
Options
Galaxy S

Hi janmatt,

You are welcome. Thanks for clicking on Accept as Solution, it will be helpful for other members with the same query.

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janmatt
Active Level 4
Options
Galaxy S
oops.. just unlocked my screen and the secure folder was there! Any other suggestions?
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Halston
Moderator
Moderator
Options
Galaxy S

Hi janmatt,

Please provide us the model number of your device. You can find it under phone Settings.
Go to Settings> About phone> Model number of the device.

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janmatt
Active Level 4
Options
Galaxy S
SM-G970W
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Solution
Halston
Moderator
Moderator
Options
Galaxy S

Hi janmatt,
Please perform the wipe cache partition of the device and check if it works.
If the device is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the device storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press the Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

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janmatt
Active Level 4
Options
Galaxy S
I finally got that done but will wait until tomorrow to see what it does
janmatt
Active Level 4
Options
Galaxy S
The Secure folder has not come up since I did the procedure you gave me! Hopefully this has been resolved! Thank you!
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