cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

Serious concern regarding chat messages

(Topic created on: 06-04-2024 02:40 PM)
239 Views
Nurullo
Beginner Level 3
Options
Galaxy S
So, i encountered a problem with my s21 ultra exynos version when it comes to its samsung messages, on some certain contacts i cannot send them messages unless the chat messages icon showing in the setting is off, i do this everytime because once i go back to home screen and then go to messaging app again, it automatically activates the "chat messages feature" again and i cannot send messages to them unless i turn it off..its getting annoying specifically when i thought i send the message at sometimes.



image


0 Likes

1 Solution


Accepted Solutions
Solution
jamesrred
Expert Level 1
Galaxy S
Turn off RCS fully if your contacts aren't utilizing it. RCS/Chat needs an internet connection for you to be able to send them messages. It will fail if your data is off. If Chat is important to you, I suggest you migrate to Google Messages as it is more stable in sending RCS. If not, again, turn it off in Samsung Messages fully. 1717545192705_1717545192698_0.png

View solution in context

2 Comments
Solution
jamesrred
Expert Level 1
Galaxy S
Turn off RCS fully if your contacts aren't utilizing it. RCS/Chat needs an internet connection for you to be able to send them messages. It will fail if your data is off. If Chat is important to you, I suggest you migrate to Google Messages as it is more stable in sending RCS. If not, again, turn it off in Samsung Messages fully. 1717545192705_1717545192698_0.png
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

To add to jamesrred's reply - if you'd like to get your green line checked out, please visit a Samsung Service Center near you! It's an easy fix 😄