Original topic:

Software update mess

(Topic created on: 12-24-2024 12:26 PM)
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ane10
Active Level 3
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Galaxy S
My phone updated on Dec 7, I noticed it deleted so contacts and the display for samsung account. It wasn't just me other members of my family also had there contacts deleted. Not sure if anyone else is experiencing this issue 
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3 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi ane10,

That's really frustrating! We are sorry to hear that your'e experiencing this issue after an update. Here are some steps to address it:

Check Samsung Cloud Sync:

  • Go to Settings > Accounts and Backup > Samsung Cloud.
  • Ensure Contacts sync is enabled.
  • Tap Sync Now to recover lost contacts.

If you use Google for contacts:

  • Go to Settings > Google > Manage Your Google Account > People & Sharing > Contacts.
  • Ensure contacts are synced.
  • Visit Google Contacts to check if they are stored there.

If other family members use shared accounts (Samsung or Google), conflicts during sync could cause deletions. Ensure each account is properly separated.

Check the Recycle Bin:

  • Open the Contacts app.
  • Go to Menu (three dots) > Recycle Bin.
  • Restore any accidentally deleted contacts.

To prevent Future Issues, regularly back up your contacts via Samsung Cloud or Google Contacts to avoid future data loss.

Thank you.

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nspoly80
Active Level 3
Galaxy S
It happened to me not with the recent updates, but with the mid-summer updates. I didn't notice until now. All my contacts were disorganized, and many were deleted. I blamed my wireless provider. 😩
Helenna
Moderator
Moderator
Options
Galaxy S

Hi nspoly80,

That's really sad! Sorry to hear this from you. Did you try performing the above steps?

Please back up your contacts regularly via Samsung Cloud or Google Contacts to avoid future data loss.

Thank you.

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