sound problem on s20+

[ejam598q]

i got a trouble when listening a music and then suddenly dont have sound when fb notification pop up,after that i restart my phone and suddenly have a sound..it happen when using earphone..it keep repeat like that i think samsung 20+ have a problem with sound software..my dolby atmos is on.

[HilmiAdi]

bro. maybe seperate app options is on. check to see if yours is on or off

[ejam598q]

its off..please samsung repair this

[MOD_2]

Dear ejam598q,

This is moderator from Samsung Members Community,

Could you let us know which apps you're using to listen music ?

Please check whether the app has any  do not disturb' function.

Thank you.

[ejam598q]

spotify

[ejam598q]

do not disturb is off

[MOD_2]

Dear ejam598q,

Thank you for your reply.

If you do not wish to be interrupted while listening the music,

you can turn on the "Do Not Disturb" in Spotify.

Thank you.